1 Pond Road, Rockleigh, NJ 07647, USA

2019 © NVC Logistics Group

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Warranty Exchange

NVC understands the challenges of this highly sensitive area: entering a home or office, interacting with your customer, acting as an extension of your service department, delivering the new unit and/or efficiently transporting the returned product.

Warranty Exchange Options

NVC provides white glove exchange/return service using experienced return specialists. We make sure that the consignee is pre-called, scheduled a convenient time for the exchange, within a specific window of time.

Service Options Include:

Straight Return: We will pick-up the item at a home or business, and have it returned to the facility you designate.

Warranty Exchange: This 'swap' includes White Glove Service: delivering the new unit to replace the existing unit, un-package, place the new unit in the room-of-choice, and removal of debris. The old unit will be properly packaged, if necessary, and returned to the facility you designate.

Packaging: We will use the new carton to re-pack the defective unit to be returned, supplementing it with additional material should it be needed, and properly sealing it for shipment to you. If there is no existing packaging, we can provide materials so that the unit is properly packaged, sealed and returned.

Install/De-Install: We offer installation and de-installation service on many of the products we deliver and exchange. This includes: set-up, testing to insure item is operational, mounting or dismounting flat panel TV's to existing brackets, connecting/disconnecting from existing power supply or signal source, as well as to/from sources such as water, electric, or gas (though we cannot create a new connection)

Field Scrap: Based on the financial feasibility of returning the unit, we can field scrap or de-commission the unit in an environmentally friendly manner.

Installation & De-Installation Service

NVC Logistics Group offers installation and de-installation services on many of the products that we deliver and exchange.

 

Service Options Include:​

  • Trained Professional

  • Pre-Scheduled Window

  • Mounting/Dismounting on Existing Brackets

  • Assemble/Disassemble

  • Set-up/Take Down

  • Connect/Disconnect from Existing Source(s)/Service (e.g.water, gas, electric.)

  • Debris Removal

  • Test to Insure Item is Operational

  • Post Installation Survey/Walk-Through

  • Single Visit 

  • Improved Service Levels

  • Consignee Satisfaction

  • Lower Costs

Utilizing a single provider to deliver and install in one step is both cost-effective and consignees-friendly.