Solutions in Warranty Exchange & Returns

 

The effective return or exchange of product can mean reduced costs, increased cash flows and improved customer satisfaction. With over 20 years of experience, it has grown to be a major part of our business. 

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NVC understands the challenges of this highly sensitive area: entering a home or office, interacting with your customer, acting as an extension of your service department, delivering the new unit and/or efficiently transporting the returned product. 

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Service can include:

• White Glove pick-up & delivery

• Serial Number Capture/Scan

• Trained field exchange specialists

• Pre-scheduled pick-up/delivery window

• Dismount/disconnect & remove unit

• Re-pack old unit with new unit packaging

• Place new unit in room-of-choice

• Connect new unit

• Remove all debris

• Return to authorized location or NVC

• Field Scrap/De-Commission

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Find out more about:

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• Warranty Exchange Options & Coverage

• Installation/De-installation Service

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Benefits of NVC's Warranty Exchange Services

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• Consignee Satisfaction

• Flexibility and Speed

• Improved Efficiency

• Positive Impression

• Single-Source Returns Management

• Reduced Paperwork/Workflow

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At NVC, thinking in reverse can move you forward.

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