While it is unfortunate, returns do happen!
NVC is here to make the process as painless as possible for everyone.
We provide our high-quality white glove services to pick-up the returned purchase. Our comprehensive network of over 200 facilities gives us the ability to provide our services though-out the U.S. region, as well as Alaska, Hawaii, Canada, Puerto Rico, and Mexico. (And soon to be servicing across the pond!) Our strategically located and seamlessly integrated network assures our tracking portal offers real-time for pick-ups for both the client and consignee.
Upon NVC receiving the pick-up request, the consignee's receive a pre-call to arrange a convenient time for the pick-up - along with email notifications, confirmation of details, in-transit scheduling, customized reporting, e-tool suite with 24/7 visibility, and knowledgeable customer service representatives. When the pick-up is en route to the destination, the consignee will receive a 30 minute pre-call to insure that the consignee is home and prepared for the pick-up. Upon pickup there is lift-gate/ramp services and floor protection when needed.
Even though the consignee is returning the product, we understand that the delivering and pick-up services leave an impression on them about your company. NVC is here to provide the services everyone wants to experience, leaving them eager to purchase from you again.
NVC can also provide a solution to reuse or environmentally discard of the materials.
Let us customize the best solution for you!